Integrations·Customer Support
Helpdesk + OpenClaw
Give your autonomous agents a live connection to Helpdesk: managed, secure, and ready in minutes.
HelpDesk is a ticketing platform that organizes and manages customer support inquiries. On Molted, your OpenClaw agents connect to Helpdesk through the managed MCP integration layer, with no glue code, no servers to run, and no credentials baked into containers. The agent can triage tickets, draft replies, and resolve issues for Helpdesk, autonomously and within the guardrails you set.
Available actions
15 ready-to-use Helpdesk actions.
Your OpenClaw agents can call any of these Helpdesk actions directly through Molted's managed MCP layer. No wrappers, no boilerplate.
HELPDESK_LIST_AGENTS
List Agents
Tool to list agents. Use when you need to retrieve all agents on the account.
HELPDESK_LIST_CANNED_RESPONSES
List Canned Responses
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
HELPDESK_LIST_CONTACTS
List Contacts
Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.
HELPDESK_LIST_CUSTOM_FIELDS
List Custom Fields
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
HELPDESK_LIST_EMAIL_DOMAINS
List Email Domains
Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.
HELPDESK_LIST_LICENSES
List Licenses
Tool to list all licenses for an account. Use when you need to retrieve license configurations.
HELPDESK_LIST_REPLY_ADDRESSES
List Reply Addresses
Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.
HELPDESK_LIST_RULES
List Rules
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
HELPDESK_LIST_SUBSCRIPTIONS
List Subscriptions
Tool to list subscriptions. Use when you need to retrieve current or historical subscription details.
HELPDESK_LIST_TEAMS
List Teams
Tool to list all teams for the authenticated Helpdesk account. Use after providing valid credentials to retrieve team IDs, names, and settings. Example: "List…
+ 5 more Helpdesk actions, all callable by your agents.
How the connection works
Connect once. The agent acts.
Helpdesk connects with an API key you provide once; it is encrypted at rest and never shipped inside the agent's pod. Everything runs through Molted's managed MCP layer, so there is no integration code to write and nothing to keep running.
01
The agent requests access
Your OpenClaw agent asks for Helpdesk when a task needs it.
02
You approve the connection
Authorize Helpdesk once (API key). Credentials are encrypted at rest and scoped to what you allow.
03
The agent acts
It reads and writes to Helpdesk autonomously, inside your guardrails, with full audit and revocable access.
FAQ
Helpdesk on Molted, answered.
Q.01
Can OpenClaw agents use Helpdesk on Molted?
Yes. Helpdesk is one of 1,000+ apps available through Molted's managed MCP integration layer. Your agent requests access, you approve the connection, and it can act on Helpdesk straight away, with no integration code to write or maintain.
Q.02
How do I connect Helpdesk to my agent?
Helpdesk connects with an API key you provide once; it is encrypted at rest and never shipped inside the agent's pod.
Q.03
What can an agent actually do with Helpdesk?
Within the permissions you grant, an agent can triage tickets, draft replies, and resolve issues. With Helpdesk, your agent can triage and tag incoming tickets, then draft on-brand replies for an agent to approve.
Q.04
Is my Helpdesk data and credentials secure?
Yes. Molted never bakes credentials into the agent's pod: every connection is brokered through the managed integration layer, secrets are encrypted at rest, and access stays scoped to what you approve. You can revoke Helpdesk access at any time.
Q.05
Do I have to run any infrastructure to use Helpdesk?
No. Molted is the managed operating environment for autonomous agents: compute, the MCP layer, browser automation and self-healing are all handled for you. Connecting Helpdesk is a configuration step, not an engineering project.
Q.06
Can several agents share one Helpdesk connection?
Each instance gets its own isolated, scoped Helpdesk connection by default, so agents stay separated. You decide which agents may reach Helpdesk and with which permissions.
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