Integrations·Customer Support
Helpwise + OpenClaw
Give your autonomous agents a live connection to Helpwise: managed, secure, and ready in minutes.
Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. On Molted, your OpenClaw agents connect to Helpwise through the managed MCP integration layer, with no glue code, no servers to run, and no credentials baked into containers. The agent can triage tickets, draft replies, and resolve issues for Helpwise, autonomously and within the guardrails you set.
Available actions
36 ready-to-use Helpwise actions.
Your OpenClaw agents can call any of these Helpwise actions directly through Molted's managed MCP layer. No wrappers, no boilerplate.
HELPWISE_CREATE_ATTACHMENT
Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
HELPWISE_CREATE_NOTE
Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
HELPWISE_CREATE_TEAM
Create Helpwise Team
Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
HELPWISE_CREATE_WEBHOOK
Create Helpwise Webhook
Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
HELPWISE_DELETE_CONTACT
Delete Contact
Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to…
HELPWISE_DELETE_CONVERSATION
Delete Helpwise Conversation
Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
HELPWISE_DELETE_MAILBOX
Delete Mailbox
Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
HELPWISE_DELETE_MESSAGE
Delete Helpwise Message
Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
HELPWISE_DELETE_NOTE
Delete Helpwise Note
Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.
HELPWISE_DELETE_SIGNATURE
Delete Signature
Tool to delete an email signature. Use when you need to remove a specific signature by its unique identifier after confirming its ID.
+ 26 more Helpwise actions, all callable by your agents.
How the connection works
Connect once. The agent acts.
Helpwise connects with an API key you provide once; it is encrypted at rest and never shipped inside the agent's pod. Everything runs through Molted's managed MCP layer, so there is no integration code to write and nothing to keep running.
01
The agent requests access
Your OpenClaw agent asks for Helpwise when a task needs it.
02
You approve the connection
Authorize Helpwise once (API key). Credentials are encrypted at rest and scoped to what you allow.
03
The agent acts
It reads and writes to Helpwise autonomously, inside your guardrails, with full audit and revocable access.
FAQ
Helpwise on Molted, answered.
Q.01
Can OpenClaw agents use Helpwise on Molted?
Yes. Helpwise is one of 1,000+ apps available through Molted's managed MCP integration layer. Your agent requests access, you approve the connection, and it can act on Helpwise straight away, with no integration code to write or maintain.
Q.02
How do I connect Helpwise to my agent?
Helpwise connects with an API key you provide once; it is encrypted at rest and never shipped inside the agent's pod.
Q.03
What can an agent actually do with Helpwise?
Within the permissions you grant, an agent can triage tickets, draft replies, and resolve issues. With Helpwise, your agent can pull order, account or billing context automatically before responding to a customer.
Q.04
Is my Helpwise data and credentials secure?
Yes. Molted never bakes credentials into the agent's pod: every connection is brokered through the managed integration layer, secrets are encrypted at rest, and access stays scoped to what you approve. You can revoke Helpwise access at any time.
Q.05
Do I have to run any infrastructure to use Helpwise?
No. Molted is the managed operating environment for autonomous agents: compute, the MCP layer, browser automation and self-healing are all handled for you. Connecting Helpwise is a configuration step, not an engineering project.
Q.06
Will the Helpwise connection stay live for an always-on agent?
Yes. Molted keeps Helpwise connections healthy for long-running agents, refreshing tokens and surfacing any re-auth, so autonomous workflows that depend on Helpwise keep running.
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