Integrations·Customer Support

Onedesk + OpenClaw

Give your autonomous agents a live connection to Onedesk: managed, secure, and ready in minutes.

OneDesk is an all-in-one platform that combines help desk and project management tools. On Molted, your OpenClaw agents connect to Onedesk through the managed MCP integration layer, with no glue code, no servers to run, and no credentials baked into containers. The agent can triage tickets, draft replies, and resolve issues for Onedesk, autonomously and within the guardrails you set.

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Available actions

28 ready-to-use Onedesk actions.

Your OpenClaw agents can call any of these Onedesk actions directly through Molted's managed MCP layer. No wrappers, no boilerplate.

ONEDESK_CREATE_WORKLOG

Create Worklog Entry

Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.

ONEDESK_DELETE_ATTACHMENT

Delete Attachment

Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.

ONEDESK_DELETE_COMMENT

Delete Comment

Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.

ONEDESK_DELETE_CUSTOMER

Delete Customer

Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}

ONEDESK_DELETE_MESSAGE

Delete Message

Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.

ONEDESK_DELETE_PROJECT

Delete Project

Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}

ONEDESK_DELETE_REQUIREMENT

Delete Requirement

Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}

ONEDESK_DELETE_TASK

Delete Task

Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.

ONEDESK_DELETE_TICKET

Delete Ticket

Tool to delete a ticket by its id. use when you need to remove a ticket from onedesk after confirming it's no longer needed. example: {'ticket id': 123}

ONEDESK_DELETE_TIMESHEET

Delete Timesheet

Tool to delete a timesheet by its id. use when you need to remove a specific timesheet after confirming it's no longer needed. example: {'timesheet id': 123}

+ 18 more Onedesk actions, all callable by your agents.

How the connection works

Connect once. The agent acts.

Onedesk connects with an API key you provide once; it is encrypted at rest and never shipped inside the agent's pod. Everything runs through Molted's managed MCP layer, so there is no integration code to write and nothing to keep running.

The agent requests access

Your OpenClaw agent asks for Onedesk when a task needs it.

You approve the connection

Authorize Onedesk once (API key). Credentials are encrypted at rest and scoped to what you allow.

The agent acts

It reads and writes to Onedesk autonomously, inside your guardrails, with full audit and revocable access.

Auth: API keyCategory: Customer SupportNo credentials in the pod

FAQ

Onedesk on Molted, answered.

Q.01

Can OpenClaw agents use Onedesk on Molted?

Yes. Onedesk is one of 1,000+ apps available through Molted's managed MCP integration layer. Your agent requests access, you approve the connection, and it can act on Onedesk straight away, with no integration code to write or maintain.

Q.02

How do I connect Onedesk to my agent?

Onedesk connects with an API key you provide once; it is encrypted at rest and never shipped inside the agent's pod.

Q.03

What can an agent actually do with Onedesk?

Within the permissions you grant, an agent can triage tickets, draft replies, and resolve issues. With Onedesk, your agent can pull order, account or billing context automatically before responding to a customer.

Q.04

Is my Onedesk data and credentials secure?

Yes. Molted never bakes credentials into the agent's pod: every connection is brokered through the managed integration layer, secrets are encrypted at rest, and access stays scoped to what you approve. You can revoke Onedesk access at any time.

Q.05

Do I have to run any infrastructure to use Onedesk?

No. Molted is the managed operating environment for autonomous agents: compute, the MCP layer, browser automation and self-healing are all handled for you. Connecting Onedesk is a configuration step, not an engineering project.

Q.06

Will the Onedesk connection stay live for an always-on agent?

Yes. Molted keeps Onedesk connections healthy for autonomous agents, refreshing tokens and surfacing any re-auth, so autonomous workflows that depend on Onedesk keep running.

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