What to write to us about
- Your account: signing in, passkeys, team members, regions or closing the account.
- Billing: top-ups, invoices, payments, refunds and your prepaid balance.
- Technical questions: an instance that will not start, a runtime, a custom domain or the API.
- Security and GDPR: reporting a vulnerability, asking for a copy or the deletion of your personal data, or how we process data.
Response time
We usually reply within one business day, in English or French. When your message reaches us, an automatic acknowledgement is sent to the address you wrote from. If it has not arrived after a few minutes, check your spam folder, then write again.
What to include
Write from the email address of your Molted account. Tell us the region of your dashboard (eu1 or na1) and the name of the instance concerned, if there is one. For a security report, put Security in the subject line, and never send passwords or API keys by email.
Company details
Molted is operated by Third Layer LLC. The registered address and company numbers are on the legal notice.